Terms and Conditions
IF I BUY YOUR PATTERN OR KIT, CAN I SELL MY COMPLETED PROJECTS?
Junebug and Darlin cross stitch kits and patterns are designed solely for personal use. Under no circumstances may you reproduce or distribute any part of the pattern PDFs themselves, nor may you sell anything you make using my designs. A lot of love and intention goes into making each of our patterns unique, if you have any questions on this, just ask!
HOW DO I ACCESS MY PDF DOWNLOADS?
Sending and Receiving your PDF Downloads are instant. The file / link will be sent to your email address provided at checkout.
Please note, all PDF pattern purchases are for a cross-stitch pattern only. No fabric, floss, or other materials are included in the listing. In order to open these files you will need Adobe Reader, which can be downloaded here for free.
I LOST MY PATTERN, WILL YOU REPLACE IT?
Of course! Email me your Order #/Proof of Purchase of the kit you bought and I'll happily send you the PDF version as a replacement.
In the unlikely event that you receive a defective or damaged product (with the exception of damages incurred during transit) a refund may be possible. Please contact me (firstname.lastname@example.org) within 2 days of receiving your purchase with images and a description of the damage. Before a refund is possible, the defective product must be returned in its original condition and packaging. Shipping expenses are the responsibility of the customer. Replacements will not be given for damages caused to packaging, only the supplies included. In the case of framed pieces, exchanges or replacements are not possible.
Color variation will not be considered an acceptable description for a ‘defective or damaged’ refund or exchange. I take great care to accurately document and describe my work and color variations may occur because your monitor setting differ from mine.
LOST OR DAMAGED PACKAGES
If your package is taking longer than the estimated delivery time, please be patient! Your package may be held up in customs for some reason and will still be delivered! In the case of a lost package, please contact your local post office for assistance. Junebug and Darlin is not responsible for lost or damaged packages after they have been shipped. For this reason, I recommend choosing Priority Shipping during checkout. Priority shipping includes tracking and insurance if your package is lost in transit.
For international packages, please check the integrity of the package or envelope before signing to receive the order. I recommend refusing the package if it has been obviously damaged or tampered with. Please note, customs officials may open and examine package contents. In that case, the package will be resealed and officially stamped before being delivered.
More shipping information can be found in the shipping info section here.
If a package is returned to me because the buyer provided the wrong address or has not claimed a package after the delivery attempt, a refund will not be issued. I will contact you immediately if your package is returned. The buyer must repay the shipping costs before the item can be shipped again.