PROCESSING TIME + COST
We ship globally, but you may be required to pay additional customs fees or duty taxes to receive your order.
Please note that upon receiving payment, your items will ship within 2-3 business days (Monday-Friday) unless the product listing states otherwise. We do our best to package and ship everything as quickly as possible. Thank you for your patience!
All packages will be classified as 'merchandise.' We will not mark international packages as gifts.
We do not automatically send you a packing slip with your order. If you would like your kit to receive a packing slip, please be sure to send a note to firstname.lastname@example.org and we will be happy to provide one for you.
All orders ship from either Portland, OR or Williamsburg, VA USA to the shipping address provided at checkout via USPS Priority Mail or USPS International.
Junebug and Darlin is not responsible for packages shipped to the wrong address if the buyer supplied it. It is the buyer’s responsibility to ensure that all shipping information is correct before completing checkout. If you think you have made a mistake and you have not received a shipping notification yet, please let us know ASAP so we can adjust the package before it gets lost! If a package is returned to us because the buyer provided the wrong address or has not claimed a package after the delivery attempt, a refund will not be issued. The buyer must repay the shipping costs before the item can be shipped again.
Tracking numbers are available by request only, they will not be automatically provided and tracking services may be limited for international orders (packages being shipped outside of the USA). Please note that a signature may be required to receive packages. If no one is available to sign for your delivery, you may be required to arrange for a redelivery or pick up the parcel from the post office indicated on the notice.
ESTIMATED DELIVERY TIMES
Estimated Delivery Times:
United States : 3-5 business days
Europe : 15-45 business days.
Other Countries: 15-60 business days
Before/After Christmas there can to be up to 3 weeks of delays (Nov 15th to Jan 15th).
These delivery times are only estimates! International mail is affected many circumstances beyond our control including, but not limited to customs delays, long distances, weather and foreign holidays. Please understand that once a package has been shipped, transit and delivery times are beyond our control. Please be patient and understand that international packages may take several weeks to arrive, but are very rarely completely lost.
LOSS + DAMAGES
We cannot be held responsible for the loss or damage of items while in transit. After your item ships, you will receive a confirmation and, if requested, a tracking number. Refunds and exchanges will not be given for lost parcels unless they are returned to us by the postal services in their original condition.
INTERNATIONAL ORDERS + CUSTOMS
For international orders (outside of the USA), please be mindful of your own country's customs regulations, as we cannot and will not be held responsible for any taxes, fees, loss or damage resulting from your package's processing through that system. Please keep in mind that international mail may be held for up to 4 weeks in customs. Depending on the laws and regulations of your country of residence, you might have to pay additional customs fees or taxes in order to you receive your package.